Privacy policy
Last updated 24 October 2026. In short: we keep what's needed to run your account and your saved loads, we don't sell it, and we don't use advertising trackers.
This policy covers FreightFit, run by YOUR LEGAL NAME trading as FreightFit. Contact: support@freightfit.au. We aim to handle personal information in line with the Australian Privacy Principles.
Using the planner without an account
The planner works in your browser. The loads you plan, your settings and your own vehicle and pallet types are kept in your browser's storage on your device. They're not sent to us unless you save a load to an account.
What we collect
- Your email address, to sign you in with a code, and to send emails about your account and plan.
- Loads you save to your account: names, cargo lists, vehicle choices and plans. On a Team plan they're shared with the team.
- Team details: the team's name and the email addresses its owner adds.
- Billing details, handled by Stripe: your name, business name, ABN and address if you give them, and your card. We never see your full card number. We keep a record of your plan and payment status.
- Counts, such as how many loads you've saved.
- Technical information our providers log to keep the service secure and working, such as IP addresses and browser types, and visitor counts from Cloudflare Web Analytics, which doesn't use cookies or follow you across sites.
Who helps us run FreightFit
- Supabase: accounts and the database, stored in Sydney, Australia.
- Cloudflare: website hosting and visitor counts.
- Stripe: payments and invoices.
- Resend: sending sign-in emails.
Some of these companies process information in the United States and other countries. We choose providers with strong security and privacy commitments.
How we use it
To run the service, sign you in, keep your loads, take payments, answer support emails, prevent misuse and improve FreightFit. We may email you about your trial and new features; every one of those emails has an unsubscribe link. We don't sell personal information or share it for advertising.
How long we keep it
Until you delete it or ask us to close your account. Billing records are kept as long as tax law requires (generally five years).
Your choices
You can ask to see, correct or delete the personal information we hold about you by emailing support@freightfit.au from your account's address. Deleting your account deletes your saved loads.
Cookies and browser storage
We don't use advertising cookies. Your browser stores your sign-in and your planner work so you stay signed in and don't lose a load.
Complaints
Email us first and we'll respond within 30 days. If you're not happy with the answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We'll post any changes here and email account holders about important ones.